Contact Details and Terms & Conditions

Te Nikau Retreat Contact Details

Telephone: 03 731 1111
Fax: 03 731 1102
Email: info@tenikauretreat.co.nz

Reception hours: daily - 8.30am to 1.30pm and 3.30pm to 8.30pm (summer), 7.30pm (winter).
Reception is located opposite Te Ruru Lodge

Postal: CMB 8, Punakaiki 7873, Westland
Physical: Hartmount Place, Punakaiki

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Terms & Conditions

Cancellation Policy

We have a 24hr cancellation policy - please call us by 6pm the day before arrival. All group booking's require one month's cancellation. If not enough notice is given, we will charge full price for the bookings made, unless we can sell on the reservation requested. A booking is not confirmed until credit card details have been received, or some other form of full payment made.
From December 22nd until January 5th we have a one week cancellation policy on everything.

Check in/out

Check out time is 10.00am.

When arriving by car, check in is before 8pm in the summer, and 7pm in the winter.

Free Pickup from Punakaiki

Free pickup in Punakaiki from the Intercity Coaches - please let us know in advance so we can meet you. We pickup at 12.30pm and 3pm outside the Department of Conservation Information Centre - if you have to wait more than 10 minutes, please call us.

If you're travelling on another bus line, please ask the bus driver to drop you off on the main road. Look for the AA road sign "Hartmount Place, Backpackers", three km north of Punakaiki. You can then walk down Hartmount Place to our office, about 200 meters from the main road.

Pricing and Discounts

Prices are quoted if you are a member of the BBH/YHA .
For non-members, please add an extra $3 per person.

Discounts do not apply to bookings made through agents.